![]() When you call using the ANZ App, your call will be pre-authenticated and you'll be put through to the team that can help. We’ll look into it and give you updates along the way. How to dispute a transaction in Internet Banking If possible, it’s also helpful to collect other supporting documents such as receipts, bank statements, photographs of the item and business’ contact details.īut before you call us, make sure you’ve gathered the following information: Time limits apply, so it’s important you contact us as soon as you can. If a transaction doesn’t seem right to you, here’s what you need to do next to dispute it: #3 days to digest download how to Select the account that contains the transaction you'd like to dispute.This will open up the Account Overview page for that account.Now make a note of the following information for each transaction you'd like to dispute: Account name and/or number (at the top of the page).Date the transaction was processed (in the Date column).Exact description of the transaction (in the Description column).Value of the transaction (in the Amount ($AUD) column). ![]()
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